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January 20 2018

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Offer: ITALIAN CUSTOMER SERVICE REPS- WESTMEATH:COLLINS MCNICHOLAS RECRUITMENT

Job description:


   » Job ID.:15312292
   » Employer ID.:RI/AJ46012
   » Published:12-JAN-2018
   » income:NEGOTIABLE
   » Job location:WESTMEATH
   » Employment Type:PERMANENT

 

JOB PURPOSE

To manage the day to day Customer Service activities including process of orders/ answering the phones.

The main responsibilities are:
   » Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
   » Ensure that all customer queries – order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc – are handled and resolved satisfactorily.
   » Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
   » Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
   » Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
   » contact with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
   » Process billing corrections on time and in conformity with the company policy.
   » Process returns from the customer on time and in conformity with the company policy Requirements:
   » Fluent in English and Italian
   » Business or other significant 3rd level qualification desirable
   » 6 months + working in a fast moving customer service environment.
   » Excellent communication expertise and a professional telephone manner.
   » A self-starter / “Can do” approach and attitude
   » capability to work effectively within multi-cultural team towards strict deadlines.
   » Accuracy and attention to detail are paramount
   » Flexibility – availability to help other colleagues to meet deadlines
   » Demonstrated computer expertise, preferably word processing, spreadsheet, database, and other applicable software programs. For a confidential discussion and more information on the function, Contact Us by Denise Callinan on 090 64 78104or email denise.callinan@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie
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This job originally appeared on RecruitIreland.com

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Westmeath
Company Type Employer
Post Date: 01/12/2018 / Viewed 15 times
Contact Information
Company: COLLINS MCNICHOLAS RECRUITMENT
Contact Email: denise.callinan@collinsmcnicholas.ie


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