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January 23 2018

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Offer: Technical Customer Support Agent:Elavon

Job description:

Technical Customer Support Agent


   » Wicklow
   » Not disclosed
   » Permanent full-time
   » Updated 12/01/2018
   » Amy Burton this job is expired SaveSave Apply Now

Job detail

Technical Customer Support Agent

Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today - using leading edge technology and supported by unrivaled customer service. Our end to end solutions and international processing platform support more than one million businesses worldwide.
Elavon is a top 5 Acquirer in the European market place, with a significant presence in North America, Canada, Ireland, UK, Germany, Norway, Poland, Spain and Mexico. We offer customers a suite of cross-border and multi-currency payment processing solutions designed to meet their individual needs. Elavon is wholly owned by US Bancorp, the fifth largest financial holding in the United States of America.
Elavon's 4,300 employees are dedicated to responding to the needs of our clients and partners everywhere. It's our practiced, highly responsive people that truly set us apart. Elavon's quality reputation is unrivalled in the industry.
At Elavon, we encourage employees to grow professionally and be challenged by a leader in the payments industry. We thrive on efficiency and progress. To achieve these goals, we constantly seek people who look for ways to do things better. We are also committed to developing and maintaining a diverse workplace.
We are seeking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our communities.

We are seeking for a Technical Customer Support Agent to work in our Arklow Site.
The prosperous candidate will be responsible will be responsible for executing the position's responsibilities in alignment with our core values and driving company success through performing the following tasks to the highest standards:
The main responsibilities are:
   » Serve as technology liaison between end-users, business departments, and vendors.
   » everyday end-user support of all the technical solutions we offer to our customers (Terminal, PC solutions, integrated devices)
   » Ensure that a positive and professional image of the company is portrayed to customers and vendors at all times;
   » Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query;
   » Manage root cause analysis.
   » Keep abreast of any procedural changes to ensure that we are offering customers the most up to date information;
   » Aid Call centre in achieving Service Level Agreements by ensuring that daily, weekly monthly goals are met;
   » Working queries coming through dedicated mailbox as well as internal tickets.
expertise required
   » Proven Customer Service practice
   » Technical capability
   » MS Office Proficiency
   » Fluency in oral and written English;
   » Excellent Administrational expertise
   » Be a team player and able to work on own initiative
   » capability to work to set targets and deadline
Person Specifications:
   » Advocate for the customer;
   » capability to build relationships;
   » Collaborate;
   » Drive for Results.

Ref: 2017-885
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   » PO Box 56, Arklow Business Park, Arklow Co. Wicklow
   » 0402 25555


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Wicklow
Company Type Employer
Post Date: 01/12/2018 / Viewed 15 times
Contact Information
Company: Elavon

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