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January 23 2018

    Job details


Job description:

   » Job ID.:15311956
   » Employer ID.:RI/HKLWH0802/NM
   » Published:12-JAN-2018
   » income:€33,000 DOE
   » Job location:Co Monaghan, CAVAN
   » Employment Type:PERMANENT


Customer Service / Commercial Accounts Manager
Cavan, Co. Cavan
€33,000 DOE

If you’re an ambitious customer service professional with great leadership abilities skills, this is a great opportunity to make your mark with an innovative business.

Established in 1973, our client is a leading fire protection business with a rapidly-growing customer base. They are now looking for a passionate Customer Service / Commercial Accounts Manager to join their team in Cavan.

With a strong focus on quality and service excellence, our client takes pride in their unrivalled skills and commitment to their customers.

In this important function, you will have the chance to help shape our client’s Customer Service function and take Information technology to new heights of success.

As the Customer Service / Commercial Accounts Manager, you’ll maximise the efficiency and cost-effectiveness of our client’s Customer Service Hub. Above all, you’ll ensure that customers receive a first-class service.

Leading a team of four – six personnel, you will train, coach and guide your team to execute to the best of their capability. You’ll encourage the contribution of new ideas and help staff fulfil their potential.

Additionally, you will:

- Recruit new team members and conduct performance reviews
- Maximise the productivity of resources (including staff and technology)
- Handle complex customer complaints or enquiries
- Keep records of all incoming and outgoing tenders
- Look for ways to further improve and innovate within your department
- Maintain your expertise of industry developments

To be considered, you will need:

- At least five years’ practice in a customer services function
- At a minimum, three years’ practice of managing a customer services team
- practice of dealing with both B2B and B2C customers

Organised, reliable and results-driven, as the Customer Service / Commercial Accounts Manager, you’ll also need great communication skills, a practical mindset to resolve problems on the spot and the capability to see the bigger picture and make informed decisions.

practice of working in the fire protection industry would be beneficial to your application.

To apply for the function of Customer Service / Commercial Accounts Manager, please apply via the button shown.

This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

Additional Keywords: Customer Service Manager, Commercial Accounts Manager, Customer Services Manager, Customer Services manager, Customer Services Team Leader, Customer Care Manager, Customer Service.
This job originally appeared on


Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cavan
Company Type Employer
Post Date: 01/12/2018 / Viewed 13 times
Contact Information
Company: Webrecruit Ireland

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