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January 20 2018

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Job Offer: Customer Relation Advisor - French speaking positi:Apple

Job description:

Customer Relation Advisor - French speaking positi

Apple


   » Cork city
   » Not disclosed
   » Permanent full-time
   » Updated 11/01/2018 this job is expired SaveSave Apply Now

Job detail


Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer practices very quickly. Bring passion and dedica...
 
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

Every day, people do amazing things at Apple. What will you do? At Apple, great ideas have a way of becoming great products, services and customer practices very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The function of Customer Relations (CR) Advisor performs a variety of support for Apple Customers. As a CR Advisor you will be responsible for customer's recovery and retention. You will handle various complex customer's issues, will work closely and communicate effectively with different departments to ensure a prosperous resolution of each case as well as delivering best-in-class customer practice.
Key Appropriate qualifications:
•Passionate about solving customers' issues in an efficient and effective manner and committed to keep Apple customers Apple customers.
•Demonstrated availability to help and assist customers effectively, to resolve their issues fully and to enrich their practice wholly
•Strong communication expertise
•Superior interpersonal expertise
•Organisational expertise; able to discern priorities from urgencies and able to work under tight deadlines and pressure
•Active listening expertise
•Negotiation expertise
•Outstanding and consistent follow through until full resolution is obtained and customer's practice is fully addressed
•Excellent problem solving expertise
•Able to make sound judgments, knowledge and balancing the needs of the customer as well as the needs of the company.
•Be detailed and thorough
•Be analytical while being able to look at the whole picture (see the wood for the trees)
•Be curious and self motivated
•Be target oriented
•Be able to multitask
•Flexible-willing to take on additional tasks and assist in the execution of new projects
•Resourceful
•Autonomous and requires little supervision
•Be fluent in English + French
Description:
You will represent Apple as the company's highest escalation point with the ultimate scope of restoring and strengthening customer's loyalty and faith in Apple as a whole.
You will identify opportunities for operational improvements and suggest improvement strategies. Empowered to use judgment when balancing company and customer's needs. Advisors generally performs one of the tasks noted above but can be asked to support other tasks as needed
suitable education
Ideally 2 years, but a minimum of 6-month practice in a customer facing function, providing effective customer focused solutions.
Ideally previous contact centre practice
High level of computer literacy
Ref: 113019072
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Apple


   »
22 reviews

 


   » Hollyhill Industrial Estate, Cork, Ireland
   » +353-21-4284000
   » http://www.apple.com



Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Cork City
Company Type Employer
Post Date: 01/11/2018 / Viewed 13 times
Contact Information
Company: Apple


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