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December 17 2017

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Job Opportunity: Operations Support Analyst:Experis

Job description:

Operations Support Analyst


   » Dublin City Centre / Dublin
   » 40000 - 50000
   » Contract
   » Updated 07/12/2017
   » Khalid Hussain this job is expired SaveSave Apply Now

Job detail

Operations Support Analyst

Position: Operations Support Analyst
Job location: Dublin City Centre
income: €200e per day (Day Rate Contract) - Negotiable
Contract Type: Initial 6 Months
Start Date: Up to 1 Months Notice Period Accommodated
Alternative Titles: Data Analyst, Business Analyst, Support Analyst, Portfolio Management Analyst, Performance Support Analyst
Our client a global technology giant is seeking an practiced Operations Support Analyst to join their team and support their end client within the Financial Services industry on site in Dublin City Centre
Operations Support Analyst is required to support the Project and Portfolio management across the end client's central Information technology function. this function involves supporting a variety of system end users who include Project Managers; PMO; Technology Services; Architects; Business Analysts and many other Project resources.
Operations Support AnalystKEY The main responsibilities are:
There are approximately 2,200 users to support and the first level of support is provided by on and offshore resources. The Operations Support Analyst will be responsible for:
   » Ensuring issues are routed correctly
   » Support Resources are following the correct process
   » Issues are being dealt with in an appropriate time frame
   » All of the required information is being captured for each issue
   » Issues are categorised appropriately
   » Escalations are managed through to closure and root cause analysis is provided
   » MI reports are produced on time and are of a high quality
   » Assisting the wider Management Services team as needed
   » Positive and proactive participation within the team and active collaboration with colleagues across Information technology as appropriate
Operations Support AnalystRequirements:
   » Proven support practice in a similar function
   » Strong numerical, analytical and reporting expertise
   » Strong Technical expertise
   » Proven practice in performance management or cost analysis and control, especially in an Information technology context is desirable
   » Advanced expertise in Excel and PowerPoint.
   » Primary or Secondary degree in a related discipline
   » Strong problem solving expertise
   » Strong organisational, presentation, and customer service expertise
   » capability to work under pressure and meet deadlines in a fast-paced environment
Ref: J377891A_1511371794
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   » 8 Harcourt Street, Dublin 2
   » 01 6455 250


Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Dublin , Other
Company Type Employer
Post Date: 12/07/2017 / Viewed 11 times
Contact Information
Company: Experis
Contact Email:

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