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October 20 2017

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Job Opportunity: Member Services Representative I:

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Member Services Representative I

ProSites Inc.Temecula, CA10/12/2017
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Job Description

Our Company
Join our team for the opportunity to maximize your expertiseet and get compensateed for great results! There's also a lot of freedom to find out what you're good at and opportunities to explore!
At our office, there's never a dull moment. The people here are driven, collaborative, and dedicated to working hard while simultaneously having a good time. We are a small but mighty team. If you love helping people and providing exceptional customer service (working with computers), this is the job for you. If you want to be told what to do and be micro managed, this is not the job for you: only self-motivated, customer focused candidates will gain this position. Summary:
Practice Mojo is seeking a customer focused Member Service Representative with great communication and technical expertise to assist our Member Services Department in delivering top-notch customer service to our to our PracticeMojo customers. The Representative exudes passion for delivering above average customer support, proactively covering technical and service issues and delivering resolutions in a timely manner. He/she is responsible for providing service and technical support to existing clients.Essential tasks and The main responsibilities are:
   » Become the customer's trusted PracticeMojo. Respond to all customer (internal and external) within 1 business day.
   » Make Outbound calls to customers and prospects. Strive for and meet daily, monthly and annual personal and departmental quotas for performance
   » Represent the product in an accurate, courteous, efficient, and professional manner over telephone, live-chat, email, and at tradeshows.
   » Provide new and existing clients training and recommendations to ensure they are getting the most of their PracticeMojo service. Install software as requested.
   » Provide high level of customer service and technical support to new and existing clients.
   » Maintain integrity of all systems including update call activity, lead management, tasks and key contacts.
   » Accept monitoring and coaching, and participate in continuing training.
   » Maintain relationship with three distinct distributors by providing exceptional customer service to sales force and their customers.
   » Work cooperatively with other departments to meet customer, company and distributor expectations.
   » Contribute with feedback and ideas on how to improve department and/or member practice
   » Participate in on and off site trainings. Able to travel is necessary.
   » Able to execute the following functions in a day:
   » Meet department standard of outstanding customer service and quantity of contacts through outbound calls/email/live-chats.
   » Sit or stand at a desk and work on a computer making telephone calls for your scheduled shift
   » Perform additional tasks as assignedKnowledge, expertise and Abilities
   » Proficiency in Microsoft Office (including Word, Excel, PowerPoint, etc.) and Windows. General computer and typing expertise.
   » Excellent written and verbal expertise.
   » capability to build rapport over the phone
   » 2+ years of customer service practice in a fast paced, customer focused, technical call center environment
   » Familiarity with CRM, preferably, or similar systems required
   » Dental or Health Care practice preferred
   » Basic html knowledge a plus
Additional Requirements:
   » Strong time management and project management expertise
   » Excellent attention to detail despite multi-tasking in a fast-pasted environment
   » capability to work a flexible schedule including overtime as needed
   » Associates or Bachelor's Degree (preferred)Location
this function is office-located in our Phoenix, Arizona headquarters (not available for tele-commuting)Benefits include:
   » Excellent compensation and benefits package
   » Generous vacation and paid holidays
   » Medical, dental, life, and vision plans
   » 401(k) plan
   » Casual dress and frequent team building events
Interested in applying? Send your resume to [Click Here to Email Your Resumé] and put Member Service Representative in the subject line.

Job Snapshot

Employment Type Full-Time
Job Type Customer Service
Education 4 Year Degree
practice At least 2 year(s)
Manages Others Not Specified
Industry Computer Software, Internet - ECommerce
Required Travel Not Specified
Job ID c761c78969d7ef2a6ff7d389272f4cca

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Company Overview

ProSites Inc.
ProSites was the first dental website design company to have a content management system (CMS) that gave dentists greater control to edit their website in seconds, with a simple ?point and click.? As Internet trends evolved, we expanded our services to deliver a complete online marketing solution for dental and medical professionals that's built with the purpose of bringing them new patients.
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Contact Information

Temecula, CA
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 10/13/2017 / Viewed 9 times
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