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August 18 2017

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Accounts Receivable manager:

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Accounts Receivable manager

Erickson LivingCatonsville, MD8/13/2017
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Job Description

SUMMARY:
The manager of Accounts Receivable, with support from the A/R Manager, is responsible for direct staff supervision of the efficient and timely processing of Accounts Receivable for assigned functions and staff members. This position requires a focus on customer service, supports the A/R team through training, distribution of work to direct reports, analysis of work tasks, tracking of pre-billing, billing, collections and cash posting and reconciliation of charges and payments for third party payers and auditing. this function supervises the everyday work flow and month end billing process for their assigned A/R team.

expertise to execute these functions are expected from the employee to be present and maintained through internal and external continuing education.

ESSENTIAL tasks AND The main responsibilities are:
Operational
   » The AR manager works in conjunction with the AR Manager to supervise accurate and timely pre-billing review, billing, follow up, and cash posting of charges for assigned communities and business lines that may include:
   » Admissions and Census review
   » Billing for all business lines
   » Cash and Denials posting
   » 3rd Party Follow Up and Private Pay Follow Up
   » Customer Service-A/R Help Desk
   » Credit Balance and Refund resolution
   » Resident Final Billing
   » Month-End Close
   » Private Pay Follow Up
   » Triple Check Claim Validation
   » Support the effective management effort of private pay and 3rd party collections; propose appropriate corrective action to A/R Managers and Directors when confronted with accounts receivable discrepancies and execute actions if approved; perform follow up with team to support completion of corrective action.
   » Support the effort to supervise monthly resident billing and assure billing is accurate; analyze and reconcile accounts receivable data and transactions in a timely manner; initiate contact with various parties regarding accounts receivable invoices as needed.
   » Support the preparation and review of weekly and quarterly reporting. Examples of reporting would include denial reporting, collection notes reports, aging reports, credit and ?at risk? claims report, and a weekly dashboard report.
   » Review and enhance billing, collection, and cash posting processes for efficiency and best practice; ensure systems are fully functional and maximized and recommends new processes to improve current work flow.
   » Resolve bank reconciliation variances and review and approve write-offs and adjustments.
   » Participate in weekly and monthly meetings with Management team and Community A/R review calls. Be prepared with significant information, analysis, and suggestions. Track action items from the meetings and follow up.
   » Remain knowledgeable of changes in health care regulation and work with leadership abilities to effectively puts strategic plans in place to prepare for necessary changes
   » Recognizes and performs tasks which need to be performed although not directly assigned.
   » Performs other assigned tasks and tasks necessary to support the Accounts Receivable Department.
Continued Education
   » Attend team, departmental and organization meetings.
   » Obtains continuing education as appropriate for updated regulations and revenue cycle trends and techniques.
   » Maintains required certification through continuing internal and external training and education.
   » Attends (4) continuing education association meetings all over the calendar year.Communications

   » Excellent written an oral communication expertise.
   » Build effective relationships with stakeholders and provide them with timely communications and actions taken. Ensure next steps are taken for root cause resolution.

Customer Service
   » Lead and monitor both internal and external customer issues within an appropriate time frame; takes the initiative to obtain customer satisfaction results.
   » Displays professionalism, tact, respect and team effort when working with co-workers, management and other internal/external customers.
   » Serve as a Customer Service liaison; resolve both internal and external customer issues within an appropriate time frame; show persistence and seeks alternatives when obstacles arise.
   » Proactively communicate and build relationships all over the enterprise to ensure that needed information is being distributed and that we are partnering together to produce the highest quality results.
   » Start to build proactive relationships with Clinical, Compliance, and Community team members in an effort to improve the handoff of information distribution to prevent billing delays, denials, and write-offs.

Team Support
   » Perform formalized training to staff members for onboarding or process changes.
   » Supports manager to improve aging results for assigned communities.
   » Analysis of problem areas and provide leaders with proposed changes to resolve root cause problems.
   » Act as a subject matter resource for escalates issues for A/R Associates and Senior A/R Associates who may need a greater depth of knowledge to complete tasks.

managery Responsibilities
   » supervise Timesheets and OT management in conformity with departmental policy
   » Provides regular feedback to direct reports on performance and at times provides coaching or initial write ups for disciplinary actions with support from manager.
   » Provide a positive work environment for direct reports; assist with defining goals and/or required results for the department at beginning of performance period; communicate regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met; motivate staff and provide training and development opportunities as appropriate.
   » Follow up with direct reports on the quality of their processes, such as audit accuracy pre-bill review, billing timeliness and accuracy, working denials, filing appeals, etc?
   » Supervise team members to monitor everyday performance.
   » Outline development plans with A/R Manager for each direct report and meet with them regularly on their growth plan. Conduct quarterly reviews for direct reports and providing on-going feedback and coaching to help support them. Conducts annual and mid-year performance assessments and managescoordinates progressive disciplinary action as required with the A/R Manager.

Job Requirements

Appropriate qualifications:
to execute this job prosperously, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or capability required. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions.
   » Deep knowledge of financial operations as well as process workflows within skilled nursing, assisted living facilities, as well as ancillary health services such as therapy, certified home health, private duty home support, and hospice.
   » Strong knowledge of Medicare and Medicaid regulations and billing requirements for skilled nursing, therapy, certified home health and hospice
   » Knowledge of Vision or other medical practice/accounts receivable management systems.
   » capability to work and collaborate effectively with employees, customers, clients, and vendors.
   » Excellent verbal and written communication expertise.
   » Must have effective organizational expertise and a high attention to detail.
   » Strong leadership abilities expertise.
   » Strong analytical and problem solving expertise.
   » Strong interpersonal expertise, with a customer service focus.
   » Proven dispute resolution capability.
   » Proficient knowledge of Microsoft Office including Excel, Word and Outlook
   » Must be able to understand and clearly articulate, verbally and in writing, a process from start to finish, to help in troubleshooting and to explain to others.
   » Complete working knowledge of Coordination of Benefits, appeals procedures, resolution of credits and requesting refunds, responding to RTP file, capability to review admissions and census reports, interpret Explanation of Benefits/Remittance Advice.
   » Knowledge of Federal, State and third party electronic claims submission, denials resolutions and reimbursement practices.
EDUCATION and/or practice:
   » Associates' degree with major coursework in Accounting, Finance, Business Administration, Healthcare Finance/Administration or a closely related field is required.
   » Minimum of 5 years of increasingly responsible practice in accounts receivable, healthcare revenue cycle, healthcare finance, general accounting or other related practice is required.
   » Current Certified Revenue Cycle Specialist (CRCS-I) from the American Association of Healthcare Administrative Management (AAHAM) is strongly preferred.
   » Minimum of 3 years of healthcare manager and/or healthcare training practice is preferred.
   » practice with billing and collections for skilled nursing facility, Certified Home Health, Hospice, Rehabilitation and other Outpatient Services, EMS services is preferred.
   » Advanced knowledge of billing edits and claims clearinghouse system preferred.

managerY The main responsibilities are:
everyday oversight of Accounts Receivable Associates, Sr. AR Associates, AR Coordinators and temporary staff.

Job Snapshot

Employment Type Full-Time
Job Type Management, Accounting
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 17112926

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Company Overview

Erickson Living
Erickson Living is a leading developer and manager of continuing care retirement communities (CCRCs). The lifestyle we provide to middle-earnings seniors offers an engaging social practice, comprehensive amenities and programs and a focus on health and wellness.
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Catonsville, MD
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Job Category: Customer Service [ View All Customer Service Jobs ]
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Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 08/13/2017 / Viewed 4 times
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