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August 18 2017

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Job Opportunity: Home Support On-Call Coordinator (M-F Evenings):

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Home Support On-Call Coordinator (M-F Evenings)

Erickson LivingNovi, MI8/13/2017
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Job Description

SUMMARY: Responsible for customer service, the coordination, scheduling and staffing of Home Support Services provided during afterhours.

ESSENTIAL tasks AND The main responsibilities are: include the following. Other tasks may be assigned.
   » Answer afterhours phone in a timely and courteous manner
   » Handle new resident inquiries/referrals promptly with a service oriented approach and determine the urgency of follow up needed.
   » supervise all afterhours resident schedules for private duty services to ensure they are at the times and frequencies as requested and indicated on plan of care.
   » Staff resident visits as needed and alert the resident and or designated family member of staffing changes or possible service interruptions.
   » Alert family, and or staff of resident emergencies that will impact delivery of service, such as cancelation of service, changes in resident condition, hospitalization or death.
   » Triage resident, families, referral source, and employee questions and issues as appropriate.
   » Provide guidance, support and resolution to caregivers who may have resident related questions or concerns.
   » Demonstrates good judgement, creativity, and his/her individual expertise to maximize schedules and reduce the amount of open shifts while minimizing overtime and scheduling inefficiencies.
   » Communicate and coordinate with caregivers, internal staff members, residents and/or family members, case managers and other professionals who work with our residents to ensure seamless care coordination and the highest quality of care
   » Maintain a working expertise and competent use of computer systems sufficient to execute on-call functions as needed.
   » Secure and maintain all documentation, departmental reports and record systems compliant with Company policy and industry regulations
   » Work independently with capacity to identify and escalate priority issues.

Job Requirements

QUALIFICATIONS:
to execute this job prosperously, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the expertise, skill, and/or capability required. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions.
   » Strong customer service focus.
   » capability to work effectively with a diverse work force and resident base.
   » Excellent verbal and communication expertise.
   » Critical thinking expertise including the capability to problem solve accordingly.
   » capability to thrive in a fast paced environment.
   » Strong time management and organizational expertise including attention to detail.
   » Proficiency in Microsoft Outlook, Word, and Excel.



EDUCATION / practice
   » High school graduate or equivalent is required. Associate or higher degree preferred.
   » Computer Proficiency required.
   » practice in home care, healthcare or an environment serving the senior population, preferred.
   » expertise of scheduling preferred.

LANGUAGE expertise:
Must be able to read, write, understand and communicate in the English language.

LICENSES, CERTIFICATIONS, REGISTRATIONS
N/A

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to prosperously perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions.

While performing the tasks of this job, the employee is frequently required to stand; walk sit (considerable desk time); use hands to finger, handle, or feel; reach with hands and arms; climb or balance; repetitive key board motion and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee may occasionally be required to lift or move up to thirty five pounds. Specific vision abilities required by this job include close vision, distant vision and capability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions.
   » Frequent contact with residents, families.
   » Frequent contact with diverse groups of health care workers.
   » Frequent telephone use.
   » Frequent computer use.
   » Frequent use of equipment connected with office environment.
OSHA OCCUPATIONAL EXPOSURE Job Category:
After careful analysis, Information technology has been determined that this position falls into OSHA Occupational Exposure Category 1 and requires protective equipment.

ROUTINE DECISION MAKING:
   » Staff assignments
   » Assist manager in assessing recruitment needs
FORMAL POLICY-SETTING The main responsibilities are:
Policies connected with the position's purpose and essential responsibilities are set by others..

Job Snapshot

Employment Type Per Diem
Job Type Other
Education High School
practice Not Specified
Manages Others Not Specified
Industry Healthcare - Health Services
Required Travel Not Specified
Job ID 17112928

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Company Overview

Erickson Living
Erickson Living is a leading developer and manager of continuing care retirement communities (CCRCs). The lifestyle we provide to middle-earnings seniors offers an engaging social practice, comprehensive amenities and programs and a focus on health and wellness.
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Contact Information

Novi, MI
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Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 08/13/2017 / Viewed 5 times
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