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May 28 2017

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Job Opportunity: Service Advisor:

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Service Advisor

Lithia Auto StoresConcord, CA5/20/2017
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Job Description

Concord CJD

practiced Automotive Service Advisor (Service Writer)

Automotive Service Advisor - Auto Sales - Customer Service Writer

Concord CJD continues to grow and We are pursuing a talented Automotive Service Advisor to join our prosperous team.

Concord CJD is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership abilities expertise with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Explore new opportunitieswith one of the largest and most prosperous publiclytraded retail automotive groups in the nation.Listing description
The main responsibilities are:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
   » Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
   » Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
   » Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
   » Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
   » Communicate additional repair and service needs to the customer located on vehicle inspection.
   » Administer the manufacturer warranty for qualifying vehicle repairs.
   » Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
   » Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Automotive Service Advisor - Auto Sales - Customer Service Writer

Appropriate qualifications:
   » Previous Service Advisor practice, preferred
   » Prior practice as an automotive technician a plus
   » A team player who is focused on providing exemplary customer service
   » capability to multi-task in a fast paced work environment
   » Basic mechanical knowledge of an automobile
   » Strong organizational expertise and detail oriented
   » Be at least 18 years of age
   » Possess an acceptable driving record and a valid driver's license in your state of residence.
Why Lithia?
We are an exciting, dynamic, and highly prosperous team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be prosperous. Our offerings include:
   » Medical, Dental and Vision Plans
   » Paid Holidays & PTO
   » Short and Long Term Discapability
   » Paid Life Insurance
   » 401(k) Retirement Plan
   » Employee Stock Purchase Plan
   » Lithia Learning Center
   » Vehicle Purchase Discounts
   » Wellness Programs

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
#CB *
Automotive Service Advisor - Service Writer - Customer Service Writer

Job Snapshot

Employment Type Full-Time
Job Type Automotive, Installation - Maint - Repair, Skilled Labor - Trades
Education Not Specified
practice Not Specified
Manages Others Not Specified
Industry Automotive - Motor Vehicles - Parts, Consumer Products
Required Travel Not Specified
Job ID 2017-27801

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Company Overview

Lithia Auto Stores
Lithia Auto stores: Lithia is one of America's largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations all over the Western and Midwest United States. We are focused on providing customers with an honest and simpler buying and service practice.
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Contact Information

Concord, CA
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Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Other
Company Type Employer
Post Date: 05/20/2017 / Viewed 4 times
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